Microsoft Dynamics 365
Microsoft Dynamics 365 is a cloud-based suite of intelligent business applications that unifies Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) functionalities. It combines various Microsoft business products into a single, modular service, offering capabilities…
Key facts
- First appeared
- 2016
- Category
- technology
- Problem solved
- Microsoft Dynamics 365 was created to solve the problem of fragmented and siloed business applications. Before its emergence, organizations typically ran separate, on-premises systems for CRM and ERP, leading to data inconsistencies, complex integrations, limited real-time visibility across departments, and high operational costs. It aimed to provide a unified, cloud-native platform that could scale, integrate data seamlessly, and leverage modern technologies like AI and machine learning to offer intelligent insights and automated processes.
- Platforms
- Web browsers (Google Chrome, Microsoft Edge, Mozilla Firefox), Microsoft Azure (Cloud Infrastructure), Mobile applications (iOS, Android), Microsoft Windows (through desktop clients for certain modules/tools)
Related technologies
Notable users
- Metro Bank
- BMW
- Starbucks
- HP
- Schneider Electric
- Coca-Cola
- T-Mobile