Oracle Siebel

Key facts

First appeared

1995

Category

technology

Problem solved

Siebel was created to address the significant challenge of managing complex customer interactions across various departments within large enterprises. Before Siebel, sales, service, and marketing data were often siloed, leading to inefficiencies, inconsistent customer experiences, and a fragmented view of the customer lifecycle. Siebel aimed to provide an integrated, scalable, and highly configurable platform to unify these processes.

Platforms

Microsoft SQL Server, Oracle Database, Linux (Oracle Linux, Red Hat Enterprise Linux), IBM AIX, IBM DB2, Microsoft Windows Server, Oracle Solaris, HP-UX

Related technologies

• Oracle Fusion Middleware
• Microsoft SQL Server
• Oracle Business Intelligence Enterprise Edition (OBIEE)
• Oracle Database
• LDAP directories (e.g., Oracle Internet Directory, Microsoft Active Directory)
• Integration technologies (e.g., Oracle E-Business Suite, SAP ERP, custom middleware)
• IBM DB2

Notable users

• Citigroup
• Telecommunications providers
• Various large financial services institutions
• Pharmaceutical companies
• AT&T
• Government agencies
• Deutsche Telekom
• General Electric
• Verizon