Zoom Contact Center

Zoom Contact Center is a cloud-based omnichannel contact center platform developed by Zoom Communications, optimized for video interactions alongside voice, SMS, and webchat. Launched in 2022, it integrates seamlessly with Zoom's unified communications suite to elevate customer service through…

Key facts

First appeared: 2022
Category: technology
Problem solved: Fragmented customer service experiences where traditional voice-optimized contact centers lacked seamless video integration, making it hard to escalate interactions to video for better resolution without middleware or complex setups.
Platforms: Cloud (US, Canada, UK, Ireland, Australia, New Zealand), Web browsers, Mobile apps via Zoom ecosystem

Related technologies

Zoom Phone
Salesforce
Slack
Zoom Meetings
Zoom Team Chat

Notable users

Stanford University (early Zoom adopter)
Various Fortune 500 via Zoom ecosystem
Organizations in US, UK, AU/NZ